F.A.Q

What is your shipping policy?
All orders are eligible for free shipping and returns.
Please note that
All orders are processed and shipped Monday through Friday, excluding holidays. The typical order processing time is 1-2 days and the shipping time is 7-14 business days.
Some remote areas may take longer to arrive.
How do I track my order?
Follow the tracking information on your order.
Will my order be fulfilled as a package?
In order to ship the product as quickly as possible, your order may be shipped multiple times. However, you will only receive one confirmation email; you will receive two order emails with tracking information and shipping information.
Orders:
How do I edit or cancel my online order?
You can cancel an order within 30 minutes of submitting it during normal business hours. Please contact online customer service to confirm an order cancellation.
Customer Service Hours:
Monday through Saturday: 9:00 AM to 10:00 PM (EST)
Sunday: Closed
What payment methods do you accept?
Visa
MasterCard
American Express
Return Details:
Can I exchange an item instead of returning it?
Currently only available in our TRANSFLOW SERVICES LTD. store. We are unable to offer exchanges online.
How do I track my return?
Identify “Track Return” in the email or use the tracking number provided on the return label to track your return.